How to Properly Handle Fraud and Harassment Allegations in Hospitality

When it comes to responding to allegations of wrongdoing, few hospitality managers are adequately trained on how to respond.

An alarming number of lawsuits alleging fraud, discrimination, harassment, human trafficking, and other misconduct at some of the U.S.’s most well-known hotels and restaurants have made headlines in the past few years. But to anyone who has worked in the hospitality industry, this is not a recent phenomenon.

Across all segments of the industry, allegations of fraud and harassment are a daily challenge, which begs the question: “Why are managers and owner/operators still struggling with how to respond to, address, and resolve the allegations?

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